Refund and Cancellation

Operator

This policy is published by Cofactor, LLC, which operates I Love That Photo. The business address is 4301 S Flamingo Rd, Ste 106 PMB 610, Davie, FL 33330. Contact support@cofactor.consulting or the contact page at /contact. This policy is effective October 13, 2026.

Payments

Payments are processed by Stripe. Each product has its own Stripe account.

Beta

Beta workspaces are not billed. This policy applies when a paid subscription starts. Prices on the pricing page are illustrative while the Service is in beta.

Subscription

A paid plan is a subscription billed in advance for the period shown before you subscribe. The price and the billing period are the ones presented for that plan at the time you subscribe.

Automatic renewal

A paid subscription renews automatically for the same period unless you cancel before the renewal date. The renewal is charged to the payment method on file at the price then in effect for that plan. We send a renewal reminder 7 days before renewal for monthly plans and 30 days before renewal for annual plans.

Cancellation

You may cancel a paid subscription at any time before the next renewal. Cancellation takes effect at the end of the period already paid. Delivery of photographs already published continues through that period. We send a cancellation confirmation to the account email. You may cancel by writing to support@cofactor.consulting or through the contact page at /contact.

Refunds

You can cancel and request a refund at any time. We refund the unused portion of the current billing period on a prorated basis to the original payment method through Stripe. Include the invoice number (ILTP-…) when you write to support@cofactor.consulting.

Export restriction

The account owner may export photographs, outputs, and the publication manifest while the account is active and during the grace period after cancellation. We do not export another customer’s content. After the grace period, content is deleted and cannot be exported.